Email marketing is an invaluable strategy for boosting your restaurant.
Whether you’re launching a new venture, realizing the untapped potential of promotional emails, or creating an email newsletter, email marketing will help your restaurant flourish.
Let’s explore how to leverage email marketing so you can implement this highly effective marketing strategy.
There are many restaurant marketing tips available, but let’s explore why email marketing works for restaurants.
To gain repeat customers, your interaction shouldn’t end once they’ve paid the bill. Continue the conversation via a follow-up thank you email, perhaps containing an offer.
Just like Dialpad makes it easy for customers to contact you directly by phone, personalized emails make it easy for you to contact your customers directly. Monitoring which emails get the most clicks and reactions helps you get the most out of email marketing, and personalizing your emails makes your customers feel valued.
Fluctuating reach on social media can be detrimental to marketing. Email is the best way to reach customers wherever they may be—without paying for advertising space.
Get creative with your emails. You could send customers:
Make a great first impression. Whatever you decide to highlight in your first email, make it a feast for the eyes with a clear call to action. Be sure to emphasize what it is that makes your restaurant unique to grab people’s attention.
Anyone can get a 2-for-1 deal in the post; the promotions landing in your customers’ inboxes should be exclusive. Avoid generic wording. Personalization increases email open rates.
Has your restaurant updated any of its protocols? Maybe you’ve changed the types of payment you’ll accept or implemented additional steps each staff member must take before cooking and serving food. Whatever the changes may be, let your customers know.
Brand new seasonal menu? Latest chef’s special? Look no further for an opportunity to spark a conversation. Include a picture and a small discount, then watch success roll in. You could also combine your email marketing with printed flyers distributed locally to generate more interest.
From Thanksgiving recipes to happy birthday emails offering a free glass of champagne, staying relevant all year round pays off.
To optimize your email marketing, you should:
Let a picture speak a thousand words. Too much text can be overwhelming. Image-heavy emails have better open and click-through rates.
There’s nothing worse than looking forward to a meal only to find out it’s no longer available. Update your customers about your latest menu changes, including what’s disappearing, what’s new, and what inspired any changes.
Short sentences with a sense of urgency inspire action and boost your profits. Wording your offers carefully helps avoid spam folders. But it’s even better to use email validation tools to ensure your emails reach your customers safely.
Have you organized a free live music night or a quiz featuring a happy hour cocktail deal? Don’t rely on social media advertising; send email invites instead.
Marketing aims to create an interaction. The timing and frequency of each interaction are key. Email scheduling ensures your messages are received at the right moment.
Tech can help you get this right. You don’t have to do it manually. Just as inventory management software, scheduling software is a cut above manually sending all your emails.
To succeed in turning your customers into regulars, try different types of messages to cater to a variety of interests. Interview your chef about sustainability, or distribute a gallery of edible masterpieces. Use visual voicemail to easily communicate email ideas with your team (search online for “What is a visual voicemail?” if you’re unsure what it is).
Maybe your email can put on a Halloween costume and enter people’s inboxes in a spooky fashion. Or it could be surrounded by snowflakes at Christmas. With so much competition, missing out on holiday themes could be a mistake.
Customer feedback is invaluable. So ask customers for their opinion on your menu, including how they’d like you to manage food allergens on your premises.
To build a restaurant email list, you should:
To do this, you could:
Most customers will gladly provide an email address in return for a Wi-Fi connection.
Asking about your customers’ experience is an effective way of building your email list and possibly friendships too.
When giving feedback on the food and service, customers may agree to be contacted by email.
When your customers pay using a mobile payment platform, offer them the opportunity to have their receipt emailed to them. Mobile payment platforms can also be used to send promotions and rewards, making customers more likely to provide their email address.
Extend the interaction beyond likes on socials and discounts on websites. Win website visitors over with your creativity. Why not publish a blog entry on your website and offer more content upon subscribing to the mailing list?
For your email readers, the website is the final destination. For others, it can be where the journey begins. Either way, make your website a welcoming place with clear CTAs.
The following two website elements are vital:
Opt-in forms let visitors choose to receive emails from you, reducing the chances of your message ending up in a spam folder. This increases engagement.
After subscribing to the mailing list on your landing page, your website could display a thank you message. Conversely, an email should include a call to action leading to your website’s landing page. You can combine email marketing with other techniques using your digital platforms such as content creation and content marketing
Done right, email marketing can be a low-cost strategy with a high reward, offering a stellar return on investment. Follow our tips to get your emails viewed by large audiences in no time.
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