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Everyone's talking about AI. But is your operation actually ready for it?

AI is being sold as the answer to everything — labour costs, food waste, guest experience, operational complexity. And it can deliver on all of that. But only if the foundations are solid.

In this free webinar, Matthew Cox — IT manager turned hospitality tech consultant — shares what 15+ years of hands-on system implementation across some of Australia’s largest hospitality groups has taught him about making AI actually work.

What you'll take away

  • The foundation problem: what spreadsheet-based operations are really costing you, and how to build a stack your team actually owns
  • Governance and vendor reality: what an AI policy looks like in practice, how to evaluate technology partners, and how to agree on roadmaps
  • AI as a tool for thought: not a shortcut, not a headcount replacement — and the practical difference between operators who get value from it and those who don't
  • The bigger picture: why automating the operational busy work is the best thing you can do to let your people focus on what actually keeps guests coming back

Who Should Attend

  • You're an IT manager or operations lead in a multi-site hospitality business
  • You're being asked to "do something with AI", but aren't sure where to start
  • Your team is still running on spreadsheets, and you know it's holding you back
  • You've had a system implementation go sideways and want to know how to do it better next time

About the Speaker

Matthew spent 15 years leading IT for some of Australia’s most recognisable hospitality groups, including Signature Group (Sporting Globe, TGI Friday’s, Varsity). He’s been on the front lines of system rollouts and vendor relationships.

A year ago, he founded Tech Easy to fill the gap he kept running into throughout his career: hospitality businesses that wanted to innovate but had no one with the time or bandwidth to drive it. Today, he works with multi-site operators to build IT roadmaps, navigate tech implementations, and create the internal champions who make change stick.

Matthew Cox

Founder & IT Consultant

Carl Jacobs

CEO

Register Now:

Seats are limited for the live session. Register now to secure your spot and submit questions in advance.