Onboarding success packs

Get up and running with Apicbase and get value from day 1!

Onboarding
Onboarding Time
Knowledge base
Online Academy
Webinars (live & recorded)
Chat support (weekdays, 9am - 5pm CET)
Email support (first response time)
Import Assistance
Customer Success Manager
Phone support (weekdays, 9am - 5pm CET)
OPTIONAL
Integrations Setup
Custom Data Import

Onboarding
Onboarding TimeAt Your Own Pace
Knowledge base
Online Academy
Webinars (live & recorded)
Webinars (live & recorded)
Email support (first response time)3 Business Days
Import Assistance
Customer Success Manager
Phone support (weekdays, 9am - 5pm CET)
Optional
Integrations Setup1 POS
Custom Data Import

Onboarding
Onboarding Time1-3 Months
Knowledge base
Online Academy
Webinars (live & recorded)
Webinars (live & recorded)
Email support (first response time)1 Business Day
Import AssistanceUp to 1 menu, 5 recipes and 100 ingredients
Customer Success ManagerDedicated
Phone support (weekdays, 9am - 5pm CET)2 Hour in the first 7 days
Optional
Integrations Setup1 integrated POS/outlet, 3 integrated suppliers/library, 1 Accounting/library, 1 Personnel Planner/library
Custom Data ImportOptional (On demand)

Onboarding
Onboarding Time2-6 Months
Knowledge base
Online Academy
Webinars (live & recorded)
Webinars (live & recorded)
Email support (first response time)4 Hour
Import AssistanceUp to 5 menus, 50 recipes and 500 ingredients
Customer Success ManagerProject Team
Phone support (weekdays, 9am - 5pm CET)Max. 4 hour in first 180 days
Optional
Integrations SetupTo Be Discussed
Custom Data ImportOptional (On Demand)