Digital on the Surface, Dated at the Core: Why Your Restaurant’s Digital Transformation Is Missing the Mark
Digitisation is more than introducing new technology; it requires a digital mindset – a new way of thinking that changes how restaurants operate. Historically, restaurant operators have (often) been resistant to change. Many aspects of this industry have remained unchanged for centuries. This is in stark contrast to just about every other industry. From multinational […]
Secrets of Operational Excellence: How High-performing Restaurant Leaders Optimise Operations [and What They Do Differently]
As restaurants expand to multiple locations, the challenges operators face increase exponentially. They need to maintain consistency, provide excellent customer experience and optimise performance across a growing number of locations. Meanwhile, the market keeps changing at the speed of light. Some business leaders navigate those challenges noticeably better than others. In this article, I explore […]
Technology Strategies For Hotels Are Outdated—The Hospitality Industry Should Embrace A New Scalable Approach
Every article about technology for the hospitality industry seems to start with a similar statement. It goes something like: ‘advanced software rapidly pushes hotels in a revolutionary new direction’, followed by long lists of solutions with headings such as: ‘Best systems for the hospitality industry [implement today!].’ Whether investing in so many different technologies makes […]
Restaurant POS Systems For Multi-Unit Operations | How to Set Up Your Tech Ecosystem for Rapid Growth
Restaurant POS systems have come a long way. Along with the rest of the restaurant operations, the POS is in the midst of digital transformation. Soon the restaurant industry will be 100% data-driven. And the sales data generated by your restaurant ePOS software plays an important role in that transformation. For your tech ecosystem to […]
Digital Transformation in the Hospitality Industry: Use these Change Management Solutions to Create a Digital Corporate Culture Geared Towards Growth
Contrary to what you’ve been led to believe, upending your processes and investing in AI-driven FoH and BoH tech ARE NOT the home stretch of your digital transformation journey. For a lot of F&B operators, these upgrades are the enablers of digital transformation. What’s missing is your driver — a digital company culture. This cultural […]
6 Stages of Digital Transformation in F&B— the Roadmap to Digital Maturity (and Not Being Stuck in Stage 2 like Everyone Else)
Soon every hospitality business will be 100% data-driven. What stage of the digital transformation is your company in, and what do you need to do to unlock the benefits of the next stage? Let’s find out. From online orders to loyalty programs and purchasing software—restaurants are rapidly implementing new tech to improve the guest experience […]
A Simple 3-Step Blueprint That Will Help You Activate Digital Transformation in Your F&B Operations
The #1 reason why businesses decide to pursue digital transformation (DT) is how much of an impact it has on the operational excellence of (hotel)restaurants, catering businesses and food and beverage management. Steered correctly, successfully digitising your food operation results in: Let’s recap the above article real quick: If you are the head of F&B […]
6 Restaurant Trends for 2020: Shaping the Future of the Industry
Trends in foodservice often turn out to be a fad – temporary and harmless. Remember the cronut – anyone? The trends that shape 2020 are a different kind of animal altogether. They are transforming the business to its core. This transformation isn’t new. The industry has been reinventing itself for some time now. 2020 will, […]
