Filip Van Hoeck
10 units & delivery1 central kitchen
HACCP & Tasks
Turning a single product into a multi-unit restaurant operation is nothing less than impressive. Filip Van Hoeck, COO of Poule & Poulette (French for Hens & Chickens) did it with —you guessed it — delicious chicken.
They started out in a food truck and are set to open their 10th restaurant in a couple of months. Wait, there’s more. They have already conquered the delivery platforms and will soon start making waves in the retail space as well with their signature crispy chicken nuggets and the accompanying dip (which are both to die for).
Apicbase centralises everything and automatically directs them to the right project, says COO, Filip Van Hoeck.
Firstly, Poule & Poulette needed to be able to centralise F&B management. ‘We wanted to avoid uncertainty about the figures. Whether it’s finance, purchasing, inventory or sales, everybody has to have access to the same data.’
Secondly, automation is key. ‘Even though I enjoy working in spreadsheets when too many people start entering or manipulating data, errors become inevitable. Retracing mistakes in a stack of spreadsheets is like trying to find a needle in a haystack. You won’t find it and even if you do, you’ll waste hours of valuable time.’
Thirdly, streamlining internal orders to the central kitchen. ‘A big part of the production is centralised in a separate production kitchen. This means that communication between the units has to be flawless, otherwise production and logistics turn into a mess.’
When we asked founder & COO Filip Van Hoeck what the impact has been of using Apicbase, he broke it down into four main benefits:
'They operate just like a hospitality company in that their aim is to put a smile on your face.'
Poule & Poulette was able to centralise F&B management and get the necessary insights to improve operations using seven off-the-shelve modules in Apicbase.
A central hub for recipes, menus & data. Accessible groupwide.
Prevent waste & shortages. Monitor stock at every location.
Plan production, generate BOMs & monitor execution.
Comply with regulations. Plan & check tasks. Store reports.
Order what you need, when you need it. Nothing more.
Identify stars and duds. Develop profitable & popular products.
Know what is going where. Track deliveries from cpu to stores.
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