Third-party delivery is when a business outsources delivery to a partner. Businesses teaming up with a third party can use their partner’s vehicles and drivers to deliver their goods to customers. Other resources that become available to businesses include marketing tools, tracking systems, and secure payment technology.
Major third-party delivery services in the F&B industry include Uber Eats, Deliveroo, Just Eat Takeaway, DoorDash, and Foodora. Restaurants that join forces with these players are added to a marketplace that customers can use to browse restaurant menus, place orders, and have food delivered.
To handle online food orders more efficiently restaurateurs often set up dark kitchens, also known as ghost kitchens or cloud kitchens.
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